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Motor Insurance Claims

Non Motor Claims

Motor Insurance Claims

Submit Your Claim Easily

We’ve made filing a motor insurance claim simple and stress-free.

Approach any of our Accident Reporting Centres – Click here to view ARCs

Get Support When You Need It

We’re here to help:

Your Security Matters

Your information is safe with us:

  • All documents and data are encrypted.
  • We follow strict privacy and data protection standards.
  • Only authorized staff can access your claim details.

Transparency & Trust

Every claim submission is recorded with a secure timestamp. This ensures fairness, accountability, and compliance with industry regulations.

Your co-operation is important

  • To our adjusters or surveyors to assist in the investigation.
  • To our panel lawyers to find out more on the accident circumstances.
  • Forward in-car accident footage to us.
  • Forward Originating Claim (formerly  known as Writ of Summon) and any legal letters/correspondences to us.
  • Forward composition fine or other documents from the traffic police to us.

Before you begin your motor insurance claim, make sure you have the following ready

Personal & Policy Information

  • Your insurance policy number
  • Your full name and contact details

Vehicle Details

  • Vehicle registration number
  • Make and model of your car

Accident Information

  • Date and time of the incident
  • Location of the accident
  • Brief description of what happened

Supporting Documents

  • Photos of the damage (vehicle, property, or injuries if applicable)
  • CCTV footage
  • Police report (if required)
  • Repair invoices or workshop estimates

Additional Notes

  • Names and contact details of other parties involved
  • Witness statements, if available

Tips for a Smooth Submission

  • Double-check that all documents are clear and legible.
  • Keep file sizes within the upload limit when emailing us.
  • Submit your claim as soon as possible after the incident.

If in doubt, contact us using the information below.

Motor Claims motor_claims@msfirstcapital.com.sg

(65) 6100 1620Downloads

Non Motor Claims

Work Injury Compensation

When an employee meets with an accident at the workplace or contracts an occupational disease you should:

  • Submit an incident report (i-Report) to the Ministry of Manpower in accordance with the Work Injury Compensation Act and within the time limits set out by legislation. For more information, please visit the Ministry of Manpower’s website: https://www.mom.gov.sg/workplace-safety-and-health/work-accident-reporting/what-and-when-to-report
  • Submit a copy of the i-Report together with our claim form to MS First Capital Insurance Limited. This should be done within 10 days of the accident. Also gather in and submit copies of the following basic documents for our claims team to expedite their assessment of the claim.

  • Medical bills and medical certificates
  • Inpatient Discharge Summary (if the employee was hospitalised)
  • Doctor’s memo (for outpatient medical treatment)
  • A&E discharge summary (if there was an A&E visit)
  • MRI report, x-ray report or laboratory test reports (if any)
  • Injured person’s work permit (for foreign workers) / NRIC (for Singaporean/PR)
  • Salary slips for the 12 months prior to the date of accident
  • Death Certificate (if applicable)
  • A copy of the traffic police report lodged by the injured person (if applicable)
  • Internal investigation reports and witness statements (if any)

Should an injured worker or dependant of the deceased worker file a claim against you under Common Law:

  • do not admit liability, settle or negotiate settlement without our prior approval
  • forward to us immediately any letter of demands, offers of amicable resolution or court documents.
(65) 63591832Downloads