At MS First Capital Insurance Ltd, we are committed to ensuring fair, transparent, and consistent treatment of our customers. All interactions are conducted in accordance with the principles of fair dealing, ensuring that honesty, transparency, and integrity remain at the forefront of our service.
If you wish to provide feedback, or would like to raise a complaint, please contact us via email at feedback@msfirstcapital.com.sg. We will acknowledge your feedback or complaint promptly, and in any case within three (3) business days upon receipt.
Our team may contact you should additional information be required and will endeavour to provide a response or resolution within twenty‑one (21) business days from the date your feedback or complaint is received. If additional time is required, we will keep you informed and advise you of the expected completion timeline.
This process is intended to ensure that feedback and complaints are handled fairly, consistently, and in a timely manner.
If you find that your concerns have not been adequately addressed, you may wish to approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent institution established to assist with the resolution of disputes between consumers and financial institutions, subject to FIDReC’s eligibility criteria. You can find out more about FIDReC and its dispute resolution process at https://www.fidrec.com.sg/.
