If you think you have a claim or have received any demands from a third party we recommend speaking to your broker as a first port of call as they will be able to assist you in the preparation and presentation of a claim.
There are three core steps to the claims process.
You need to let us know of any claim that you have or that may be made against you. In doing so, you must comply with any notification clause in the policy/policies being claimed on.
Generally, the notification should contain the following:
Do note, that the more information we have the better. Where possible you should also take steps to preserve any evidence of the loss.
After you notify us of your claim, you will receive an acknowledgement from us. Soon after that, you will be contacted by a claims officer who will discuss the claim with you. The claims officer may ask you for details about the loss event or may ask you for further claims documentation. Such information is essential to our assessing if and how the policy responds.
How the assessment stage pans out very much depends on the unique facts of each claim and the particular terms and conditions of each policy.
In some cases we may need to appoint specialists such as loss adjusters or forensic investigators to look into the loss.
We endeavour to keep the assessment stage as short as possible. However, if the events giving rise to your claim are the subject of a litigation or other dispute resolution mechanism, the assessment stage may be lengthy. Regardless, we will keep you updated at every stop of the process.
If you believe that the claim being made against you is fraudulent in any way, please let the claims officer know your concerns.
Once the assessment process is concluded, we strive to pay every claim within 7 business days from the date the claim amount is concluded.
