Claim Services

We handle ALL claims fairly and pay them promptly if they are payable.

Our Service Standards:

• Acknowledge every claim notification within 3 business days from date of notification.
• Pay every claim within 7 business days from the date the claim amount is concluded.
• Acknowledge any complaint within 3 business days from the date of complaint
• Our Principal Officer will respond to a claimant’s appeal within 14 working days from the date of appeal.
• Encourage dissatisfied claimant to refer matter to the Financial Industry Dispute Resolution Centre (FIDReC), whose decision is binding on us.

  
We recognise that when you buy a policy from us, you are buying a promise that we will be there when you have a claim.  Our reputation is built on our fulfilment of this promise. We have stood by our clients for over 75 years and will continue to do so.

Our claims team has a wide breadth of knowledge and deep technical expertise across our business lines. As such, we are able to handle claims of all sizes, complexities and location.

We pride ourselves in understanding our clients’ business and we work with policyholders, cedants, brokers and industry specialists to ensure that claims are settled swiftly and with good commercial outcomes.